Financial Aid Technical Administrative Assistant

  • Serves as the leader of the systems area and proactively communicates suggestions to the FA Director
  • Monitors current and new module upgrades for availability of new and/or improved functionality in order to enhance business processing for users including PowerFAIDS, Colleague, Common Origination and Disbursement (COD), ELM for Alternative Loans, ED Connect (US Department of Education), DL Tools, National Student Loan Data System (NSLDS), Central Processing System (CPS), IPEDS and ECSI
  • Directs all development of the PowerFAIDS business processes
  • Verifies that reports provided to financial aid staff and the campus community are accurate and reflects the specific data the end user requested with contextual explanation
  • Create a financial aid report library and ensure the continual accuracy and integrity of the library. Verify that reports created and stored are correct and updated when upgrades or modifications are made that affect data parameters in the reports
  • Works collaboratively with financial aid and IT staff and other departments to resolve programmatic issues, implementation of PowerFAIDS system enhancements, and coordinate production schedules
  • Evaluates current financial aid business practices and makes recommendations for revisions to enhance processes through the use of technology
  • Troubleshoots and resolves all issues related to the technical application of processes
  • Leads the annual "new year setup" with the Financial Aid Director. Obtains and coordinates feedback from the Director of Financial Aid and performs PowerFAIDS set-up; also assists in the development of quality control over the process
  • Reviews Financial Aid business processes and compares with PowerFAIDS system to determine functionality gaps and works with IT and Financial Aid personnel to identify appropriate changes in the business processes and/or required software modifications
  • Performs monthly testing of PowerFAIDS & Colleague
  • Identifies and provides recommendations to the FA Administrative Team for training requirements and business process changes
  • Oversees various contracts, implementation and utilization
    • FaTV
    • EverFi- Financial Literacy
    • My Student Body - Drug/ Alcohol Prevention
  • Oversees the FA Web pages and ensures information is updated as needed and remains accurate
  • General FAO Processing
    • Perform R2T4 calculations
  • Monitors over awards reporting and processing
    • Assist with phone calls
    • Counsel with students and families regarding general financial aid
  • Assist the director of financial aid as needed
    • Process payment vouchers
    • Process p-card documentation
    • Quarterly security audit
  • Special projects as assigned by the director


The mission of the Financial Aid Office is to serve with excellence, counsel with integrity and empower families with knowledge regarding the availability of financial aid resources. If you would like to be a part of the team that strives to work together for the betterment of the whole group, submit your resume and cover letter to Marian Dill at


Cleveland, TN 37320
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